Terms & Conditions

1. Introduction

By booking a session with Malay Damania, you agree to follow the terms mentioned on this page. These terms apply to one-on-one sessions, group coaching, business consulting, mentoring, workshops, and any other professional engagement booked through the website or authorized channels.

2. Booking & Payment

• All sessions must be booked in advance through the official website or authorized communication channels.
• The booking will be confirmed only after successful payment.
• The session fee may vary depending on the selected program, session type, duration, or customization.
• By completing the payment, you confirm that you have read and accepted these Terms & Conditions.

3. Session Scheduling

• Sessions will be scheduled based on the selected slot or mutually agreed availability.
• The client is responsible for selecting the correct session, date, time, and contact details while booking.
• Malay Damania or his team may contact you for confirmation, preparation, or session-related communication.

4. Rescheduling Policy

• Rescheduling requests must be made at least 24 hours before the scheduled session.
• Rescheduling is subject to availability.
• Requests made within 24 hours of the session may not be accepted or may require additional charges.
• Only one rescheduling request may be allowed unless approved by the management.

5. Cancellation & Refund Policy

• Once a booking is confirmed, the payment is non-refundable.
• If the session is cancelled by Malay Damania or his team due to unavoidable circumstances, the session will be rescheduled.
• Refund requests, if any, may be reviewed by the management at its sole discretion.
• No refund will be provided for missed sessions, late attendance, or incomplete participation by the client.

6. No-Show Policy

• If the client does not attend the session at the scheduled time, it will be considered a no-show.
• No-show sessions will not be eligible for refund or free rescheduling.
• The coach or team is not responsible for delays caused by the client’s internet, device, travel, or personal issues.

7. Session Usage & Validity

• Booked sessions must be used within the applicable validity period, if mentioned.
• Unused sessions after the validity period may expire without refund.
• Session benefits, bonuses, or inclusions cannot be transferred unless approved in writing.

8. Nature of Coaching & Consulting

The services provided are advisory, educational, and strategic in nature. The guidance may include business transformation, profitability improvement, systems, team building, leadership, financial clarity, and growth-related suggestions.

No guarantee is made regarding specific revenue, profit, business growth, client acquisition, or any particular result. The outcome depends on several factors including implementation, market conditions, business model, team, resources, and client commitment.

9. Client Responsibility

• The client must provide accurate, complete, and honest information during the booking and session process.
• The client is responsible for implementing the advice, strategies, and recommendations discussed during the session.
• All business decisions taken after the session are the sole responsibility of the client.
• The client is advised to consult their legal, tax, accounting, or financial advisor before making major business decisions.

10. Confidentiality

• Information shared by the client during the session will be treated with professional confidentiality.
• General, non-identifiable learnings or examples may be used for educational, training, or content purposes.
• Confidentiality does not apply where disclosure is required by law or regulatory authority.

11. Intellectual Property

• All frameworks, tools, worksheets, templates, presentations, recordings, methods, and materials shared during the session remain the intellectual property of Malay Damania or the respective owner.
• The client may use the material only for personal or internal business purposes.
• The client is not allowed to copy, sell, distribute, publish, reproduce, or commercially use the material without prior written permission.

12. Recording & Content Usage

• The client is not permitted to record the session without prior written permission.
• If any recording is provided, it is only for personal reference and must not be shared publicly.
• Malay Damania or his team may record sessions for quality, training, documentation, or internal reference, wherever applicable.

13. Limitation of Liability

Malay Damania, his team, associates, or representatives shall not be liable for any direct, indirect, incidental, financial, business, reputational, or consequential loss arising from the use of advice, strategies, recommendations, or materials shared during the session.

14. Code of Conduct

• The client is expected to maintain respectful and professional behavior during all interactions.
• Any abusive, inappropriate, threatening, or disrespectful behavior may result in termination of the session or service.
• In such cases, no refund will be provided.

15. Technical Requirements

• For online sessions, the client must ensure a stable internet connection, working device, camera, microphone, and required meeting access.
• Malay Damania or his team will not be responsible for technical issues from the client’s side.
• If the session is affected due to technical issues from the coach’s side, a suitable rescheduling option may be provided.

16. Communication

• All booking-related communication may be sent through email, phone, WhatsApp, SMS, or any other contact details provided by the client.
• The client is responsible for checking messages, reminders, and session updates.

17. Privacy Policy

17.1 Introduction

Malay Damania (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, book sessions, or interact with our coaching and consulting services.

This Policy is governed by the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws. By using our services, you consent to the practices described herein.

17.2 Information We Collect

We may collect the following information:

• Personal Identifiers: Name, email address, phone number, and business details.
• Session Information: Questions, business challenges, notes, and recordings, if any.
• Payment Data: Payments are processed securely through Razorpay. We do not store card numbers or CVV details.
• Technical Data: IP address, device information, and usage data collected through cookies or analytics tools.

17.3 Purpose of Processing

We use your data for the following purposes:

• Booking and conducting coaching or consulting sessions.
• Sending communication, confirmations, reminders, and session updates.
• Improving our services and maintaining internal records.
• Payment processing, invoicing, accounting, and legal compliance.

17.4 Data Sharing

We may share your data with:

• Razorpay: For payment processing only.
• Zoom, Google Meet, or other secure video platforms: For session delivery.
• Legal authorities: When required by law or regulatory obligation.

We do not sell your personal data.

17.5 Data Security & Confidentiality

We maintain strict confidentiality of all session discussions. Reasonable security measures are in place to protect your personal data. Sessions are not recorded without permission.

17.6 Data Retention

We retain your data only for as long as necessary to provide our services, maintain records, process payments, comply with legal requirements, or resolve disputes.

17.7 Your Rights

You have the right to access, correct, update, or request deletion of your personal data, subject to applicable legal requirements. To exercise these rights, you may contact us using the details mentioned on this page.

17.8 Changes to Privacy Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes constitutes your acceptance of the updated Privacy Policy.

18. Changes to Terms

These Terms & Conditions may be updated or modified at any time without prior notice. The latest version available on the website will be considered final and applicable.

19. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any dispute shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.

20. Contact Information

For any queries regarding booking, payment, rescheduling, privacy, or session-related support, please contact:

Email: connect@malaydamania.com
Website: www.malaydamania.com